Frequently Asked Questions (FAQ)
How long does shipping take?
Orders are typically processed within 1–3 business days. Most orders are then delivered within 7–14 days after dispatch.
Do you offer free shipping?
Yes. Orders to the United States with a subtotal of $75 or more ship free. Orders under $75 ship for a flat rate of $4.99.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email to monitor your shipment status.
Do you ship internationally?
Not at the moment. We currently ship only within the United States.
What is your return policy?
We offer a 7-day return window after delivery for eligible items. Customers pay return shipping unless the item arrived damaged or incorrect.
Which items are eligible for return?
Items must be:
- Unused
- In original condition and original packaging
- Returned within 7 days of delivery
Damaged, defective or incorrect products may qualify for replacement or refund.
Are there items that cannot be returned?
Yes. Gift cards, sale or clearance items, and customized or personalized products cannot be returned.
How do I request a refund?
Please contact our support team at: support@chicamor.com
Include:
- Order number
- Product details
- Reason for request
- Photos if applicable
Do your smart locks support fingerprint unlocking?
Yes. Selected smart lock models support biometric fingerprint unlocking and/or Bluetooth app access depending on the product version.
Are your products rechargeable?
Many of our smart tech products include rechargeable batteries via USB charging. Product specifications are listed on each product page.
Do your products include warranty coverage?
Some smart tech products include limited warranty coverage against manufacturing defects. Warranty availability depends on the specific product.
Which payment methods do you accept?
We accept secure payments through:
- Credit/Debit Cards
- Shop Pay
Is my payment information secure?
Yes. All transactions are encrypted and processed securely through trusted payment providers.
How can I contact CHICAMOR?
You can contact us anytime at: support@chicamor.com
We aim to respond within 24–48 business hours.
What makes CHICAMOR different?
CHICAMOR focuses on modern smart tech products that combine convenience, functionality, and clean premium design for everyday life.