Frequently Asked Questions (FAQ)
How long does shipping take?
Most orders are delivered within 7–15 business days depending on the product and destination country.
Do you offer free shipping?
Yes, we offer free shipping on selected products and promotional campaigns.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email to monitor your shipment status.
Do you ship internationally?
Currently, we mainly serve customers in the United States and selected international regions depending on product availability.
What is your return policy?
We offer a 14-day return window after delivery for eligible items.
Which items are eligible for return?
Items must be:
- Unused
- In original condition
- Returned within the return period
Damaged or defective products may qualify for replacement or refund.
Are there items that cannot be returned?
Yes. Certain customized, personal-use, or heavily used items may not be eligible for return.
How do I request a refund?
Please contact our support team at: support@chicamor.com
Include:
- Order number
- Product details
- Reason for request
- Photos if applicable
Do your smart locks support fingerprint unlocking?
Yes. Selected smart lock models support biometric fingerprint unlocking and/or Bluetooth app access depending on the product version.
Are your products rechargeable?
Many of our smart tech products include rechargeable batteries via USB charging. Product specifications are listed on each product page.
Do your products include warranty coverage?
Some smart tech products include limited warranty coverage against manufacturing defects. Warranty availability depends on the specific product.
Which payment methods do you accept?
We accept secure payments through:
- Credit/Debit Cards
- Google Pay
- PayPal
- Shopify Payments (where available)
Is my payment information secure?
Yes. All transactions are encrypted and processed securely through trusted payment providers.
How can I contact CHICAMOR?
You can contact us anytime at: support@chicamor.com
We aim to respond within 24–48 business hours.
What makes CHICAMOR different?
CHICAMOR focuses on modern smart tech products that combine convenience, functionality, and clean premium design for everyday life.