At CHICAMOR, we aim to deliver your orders efficiently, securely, and with full transparency.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
2. Delivery Time
Most orders arrive within 7–14 days after dispatch (estimated). Tracking is provided.
Orders ship from our fulfillment partners' warehouses, which may be outside the US, so transit times can vary. Shipping times are estimates and may also vary due to carrier delays, customs processing, weather conditions, or high order volumes.
3. Shipping Rates
Standard shipping within the United States is $4.99 on orders under $75. Orders with a subtotal of $75 or more ship free.
4. Order Tracking
Tracking information will be sent via email once your order has been shipped.
Please allow 1–6 business days for tracking information to update after receiving your shipment confirmation email.
5. Split Shipments
Orders containing items from different fulfilment partners may be delivered in separate packages. Shipping is charged once per order, not per package. Each package has its own tracking number and may arrive on a different day. Delivery time for the order is counted until the last package arrives (7–14 days after dispatch).
6. Shipping Availability
We currently ship only within the United States.
7. Incorrect Shipping Address
CHICAMOR is not responsible for packages that are undeliverable due to incomplete, incorrect, or missing address information provided by the customer.
Please review your shipping details carefully before placing your order.
8. Marked as Delivered
If your order is marked as delivered by the shipping carrier but you have not received it, please contact your local postal service first.
If necessary, we may request additional documentation related to the missing package before reviewing replacement eligibility.
Refunds are not guaranteed for orders marked as successfully delivered to the address provided at checkout.
9. Duties & Taxes
We currently ship only within the United States. Therefore, customers are generally not subject to import duties or customs fees.
10. Contact Us
If you have any questions regarding your shipment or delivery, please contact us:
E-mail: support@chicamor.com